Refund and Returns Policy

At Berrylicious, we want you to absolutely love your purchase. If for any reason you are not completely satisfied, we’re here to help.

1. Change of Mind Returns

You may request a refund or exchange within 14 days of receiving your order, provided that:

• The item is unused, unopened, and in its original condition and packaging.
• Proof of purchase (receipt or order confirmation) is provided.

Please note that, due to hygiene reasons, we cannot accept returns on products that have been opened, used, or tampered with unless they are faulty.

2. Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or not what you ordered, please contact us immediately at info@berrylicious.com.au with your order number and photos of the product. We will arrange a replacement, refund, or store credit at no extra cost to you.

3. How to Request a Refund or Return

To initiate a return:

1. Email us at info@berrylicious.com.au within 14 days of receiving your order.
2. Provide your order number and reason for return.
3. We will provide you with instructions on how to return the product.

Customers are responsible for the cost of return shipping for change-of-mind returns. However, we will cover shipping costs if the item is faulty, damaged, or incorrect.

4. Refund Processing

• Once we receive and inspect your return, we will notify you by email.
• Approved refunds will be processed back to your original payment method within 5–10 business days.
• Please note that shipping fees (if applicable) are non-refundable.

5. Your Consumer Rights

Nothing in this Refund Policy limits your rights under the Australian Consumer Law (ACL). You are entitled to a refund, repair, or replacement if your purchase has a major problem.

6. Contact Us

If you have any questions about this policy or need assistance with a return, please contact us:

Berrylicious
Email: info@berrylicious.com.au
Phone: +61 401 601 666